Everything I Know About Business I Learned at McDonald's

Everything I Know About Business I Learned at McDonald's, by Paul Facella

Ever wonder why McDonald's remains so popular and prosperous despite economic hard times? Former CEO Paul Facella explains the phenomena in Everything I Know About Business I Learned at McDonald's (McGraw-Hill, 2009). Facella started at the bottom as a griller and worked his way up to a Regional Vice President. During his thirty-four year career, he has observed the corporation's management practices and work culture first hand. He cites seven different principles that drive business success. These include: honesty and integrity; relationships; standards; leading by example; courage; communications; and recognition. In other words, it's all in the way McDonald's treats its employees. Facella describes situations in the workplace to illustrate each point. It's a quick, easy and interesting read. Everyone who is, or aspires to be, a manager should read this book.
-Carl