We realize many of you experienced difficulty with the launch of our new PIN initiative and some may still encounter problems. We apologize for the inconvenience. Although our catalog system experienced errors due to extraordinarily high traffic, nearly 4,000 patrons have been able to successfully create PINs.
PINs are now required to access your Library account online as we prepare to implement BiblioCommons, the new catalog system which will launch in early 2014. BiblioCommons will offer you intuitive searching, account integration, new tools for discovery, eBook integration, library staff recommendations and the ability to create a community around the library collection.
If you have not done so already, to create your PIN, please visit www.greenwichlibrary.org, then click on My Library Account. Enter your name, Library card number and desired PIN, then follow the instructions to confirm your PIN.If you experience difficulty, please close your browser, wait a few minutes and try again. You may also call our Patron Services desk for assistance at 203-625-6524.
Some patrons have expressed concerns about not being able to store their name and account numbers in their browsers as they have before. We are aware of the situation, and are investigating a solution with our service provider.
Thank you for your patience as we move through the upgrade process.
Carol A. Mahoney
Greenwich Library Director