Thank you for your patience

| No Comments


PINWe realize many of you experienced difficulty with the launch of our new PIN initiative and some may still encounter problems. We apologize for the inconvenience. Although our catalog system experienced errors due to extraordinarily high traffic, nearly 4,000 patrons have been able to successfully create PINs.

PINs are now required to access your Library account online as we prepare to implement BiblioCommons, the new catalog system which will launch in early 2014. BiblioCommons will offer you intuitive searching, account integration, new tools for discovery, eBook integration, library staff recommendations and the ability to create a community around the library collection.

For a sneak preview of how the new catalog will look and function, please visit New York Public Library and Princeton Public Library.

If you have not done so already, to create your PIN, please visit, then click on My Library Account. Enter your name, Library card number and desired PIN, then follow the instructions to confirm your PIN.

If you experience difficulty, please close your browser, wait a few minutes and try again. You may also call our Patron Services desk for assistance at 203-625-6524.

Some patrons have expressed concerns about not being able to store their name and account numbers in their browsers as they have before. We are aware of the situation, and are investigating a solution with our service provider.

Thank you for your patience as we move through the upgrade process.

Carol A. Mahoney
Greenwich Library Director

Leave a comment

We want to hear from you. Feel free to post comments, questions and other thoughts but please remember:

  • Stay on topic.
  • Be polite and respectful
  • Don’t post copyrighted materials
  • Please don’t post content that installs viruses, worms, etc.
  • No spam please.

Please see our Comment Guidelines page for more information.

find us on facebook

About this Entry

This page contains a single entry by Will published on November 8, 2013 12:23 PM.

Create your new Library PIN was the previous entry in this blog.

NY Times Best Selling Author Thomas Cahill to Visit Greenwich Library on 11/20 is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.