Greenwich Library to Offer Self-Service Pickup of Holds

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This Spring, Greenwich Library will introduce self-service pickup of holds. Patrons will be able to pick up their holds themselves without waiting in line The initiative is a result of information learned in the Community Survey, which is part of the Library's Strategic Planning process. 

Currently, in order to pick up their holds, patrons must visit the Returns Desk, where there can be lines during peak times. This initiative will empower patrons to find their own material without waiting. The new self-service holds area will join the self-service checkout machines, creating a Self-Service area on the first floor, adjacent the main entrance. Existing shelving will be repurposed from other reference areas in the Library, which have been shrinking physically as more material becomes available online. Lending staff will be stationed in the area to assist patrons for the near future. 

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"Many local libraries have offered this service with great success. It's exciting to be able to offer more choices to our patrons and also save time in checking out materials," said Elaine Tai-Lauria, Lending Services Manager. 

Materials will be organized according to the first four letters of patron's last name and last four letters of the Library card number, and indicated through clear signage. To maintain privacy, books will be shelved spine down so titles will not be visible. There's no need to worry about someone else taking that bestseller, as patrons will only be able to check out items reserved for them. Since physical cards will be required for self check out of materials, patrons are reminded to bring their library cards with them. 

For more information, please contact the Patron Services desk at (203) 625-6524.
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2 Comments

This was very well written concisely explaining the process and addressing possible concerns. I look forward to utilizing this new system.

Thank you Greenwich Library for this new service. Very useful.

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This page contains a single entry by Kate published on June 15, 2012 9:14 AM.

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